Join us for a Webinar!
Webinar date: April 17, 2018 | 11:00 am PST
Topic: “How to Redefine and Distinguish First Patient Experiences — Without Losing Your Sanity or Becoming a Tech Geek”
Participant comments from our April 17th Webinar:
“Congratulations on an excellent Webinar.”
“Enjoyed your Presentation/Webinar on Patient Experience.”
“Thank you, interested in seeing the Call Center report.”
“Great job Rick!”
Webinar date: July 24, 2018 | 11:00 am PST
Topic: “Patient Experience One Redefined: How to Activate Your PX1 Differentiator”
Inspire Digital Solutions’ National Advisory Council
Clients benefit from a remarkable reservoir of experience, results…
These gifted leaders bring nearly a quarter century of expertise and proven outcomes in improving first patient experiences beginning at the first touchpoint for hospitals and health networks nationwide.
The purpose of the National Advisory Council is to broaden perspective and to deepen insights to redefine first patient experiences. These national leaders each bring unique strengths, knowledge, experience, expertise and passion to that purpose. Members contribute to quarterly Webinars to deliver a unique scope and depth of insight.
Leigh Ann Bradley, PhD, MSN/FNP, MA/LPC, BS-ChE, RN
- A serial specialist across industries and roles; practices LISTENING as a fine art to strengthen cultures and catapult outcomes
Chief Operating Officer
Healthcare Experience Foundation
Carol J. Cline
- Developed celebrated enterprise-wise "Call Center Roundtable" as Call Center Director for Largest Health System in WI; consultant, speaker, author: "The Speckled Egg PrincipleTM"
Founder and President
Carol Cline Consulting
Maureen T. Donzuso, MBA
- Led migration from start-up to comprehensive integrated Access Center; Managerial Performance Excellence Award
Director Access Management
AtlantaCare, a Member of Geisinger Health System
Katie Owens, MHA, CPXP
- Results with hundreds of organizations and thousands of leaders to achieve breakthrough performance; Certified Patient Experience Professional
Healthcare Experience Foundation
- Formerly Information Technology (IT) Consulting and Systems Engineering core team for Cedars-Sinai Health System
Chief Executive Officer
Gina Tabone, MSN, RNC
- Administrator, Cleveland Clinic's world-renowned Nurse on Call Medical Call Center; Principal consultant for launch of Cleveland Clinic Clinical Call Center in Dubai
Strategic Clinical Solutions
TEAMHealth Medical Call Center
Laura Thompson, MS, FNP-C
- 21 years of experience in family practice, urgent care and occupational health; proficient and passionate advocate for optimizing first patient experiences from perspective of both patients and providers
Family Nurse Practitioner
Lake Regional Health System
Mary Alice Worrell, MA, RN
- Nationally celebrated success story for contact center reducing avoidable readmissions from 25% to 15%; fine reduced by $1.9 million; integration of six call centers for Ascension Michigan
Director Call Center Services
Richard D. Stier, MBA
- Three decades of focus and results improving patient experiences as senior executive and consultant; engagements have resulted in more than $100 million for clients; speaker and author
Inspire Digital Solutions
We’re All About You
Simply put, our goal is to deliver unique value to your health and your life. Perhaps its an unforgettable referral or virtual visit experience with a trusted personal healthcare provider. Perhaps it’s a liberating choice to move away from the constraints of the corporate grind to a career that delivers financial freedom and bone-deep satisfaction. Or, perhaps it is heartwarming music to encourage your journey.
!nspire reborn first patient experiences, !nspire music to nourish the journey.
!nspire a tipping point of empowered leaders and caregivers who in turn multiply unmatched first experiences for each individual served.
Be healthcare’s preferred partner to optimize first patient experiences.
We believe that doing what you love is the cornerstone for leading an inspired life. Motivation is short lived. Ever go to a rousing motivational conference or Webinar and feel excited and pumped – for about 48 hours? Many times, by the time we’re back into the press of day- to-day responsibilities, the sunburn wears off. Can you relate?
Inspiration is far more powerful than motivation. It connects with the core of who you are and defines YOUR dreams for the future. Inspiration is the fuel that compels you forward. Inspiration is transformational.
You can change your future as quickly as you can change in mind. You can live your inspired, incredible, abundant future. Stay inspired.
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