!nspire Digital Solutions™

We partner with healthcare leaders to navigate the shift from transactions to amazing first experiences.

My Story

“We’re eliminating your position.”

What?! After seventeen years as Vice President, Marketing, a corporate acquisition, and subsequent restructuring changed the company's strategic focus. Over a couple of years, numerous leadership positions disappeared, including mine.

Was this really happening? It was surreal. It was painful. I was hurt, frightened, overwhelmed, numb.

This was my external turning point. My internal turning point, my "line in the sand" moment was a month and four days prior, following a corporate Vision Retreat where the redirected Company Vision was revealed. While it was exciting, it was a clear departure from the "sweet spot" of my skill set and it was painfully clear that I was not a key player to enable this Vision moving forward. That was a heart-breaking realization.

On the plane ride home, I texted back and forth with my wife and soul-mate, Marla. We made the difficult and important mutual decision that it was time to realign my career, time to make an intentional change and to energize our future.

Years before, I had made a terrific choice; a career in healthcare marketing with an emphasis on improving patient experiences at the first point contact through healthcare contact or access centers. I've enjoyed my roles as a senior marketing leader for three hospitals and as a consultant for many others across the country.

In my most recent role, I served for seventeen years as Vice President, Marketing for a respected healthcare software leader based in San Diego. It was my honor to champion our contact/access center solutions in industry publications, national conference presentations and innovative consulting engagements.

What to do now?

This challenging situation was an opportunity cleverly disguised as an adversity. Have you experienced that in your life?

It is my delight to introduce Inspire Digital Solutions. Our vision is to be healthcare’s preferred partner to optimize first patient experiences. That is a big, bold vision.

We back that vision with decades of experience, with proven results, and with big, bold commitments:

  • Practice unshakeable integrity: earn trust
  • LISTEN deeply: seek to fully understand
  • Deliver knowledge, skills, experience: vital few priorities
  • Deploy digital marketing: PX1 online, phone, in-person
  • Mult!ply outcomes: equip teams
  • Laser focus on your key outcome metric: re$ults

In short, we’re a proven resource and a great partner to redefine first patient experiences and to deliver with meaningful results that matter to you, and to your organization.

CLICK the link to learn more! ! PX1 ACT!VATE

I love the piano!

At age five, I sat down at my mom and dad’s tiny spinet and picked out a halting one-note version of my very first song: “Jesus loves me.” My mom heard it and bolted in from the kitchen, “Wow, Rick!” she said. “You’re going to have lessons!” she exclaimed.

Two weeks later, I WAS having lessons! In fact, over the years, I’ve been honored to learn from several musical mentors; Miss Monalaysay with her double master’s degrees, her impeccable classical virtuosity, and her endless patience with me; recording artist Gordon deLeon, for introducing me to exemplary and innovative interpretations of cherished hymns; the late gospel artist Anthony Burger for his encouragement and profound talent; and Dr. Peggy Sue Archer for her encouragement, matchless chord structures, and seemingly limitless musical genius.

I lost my Dad unexpectedly in 2006. I have precious memories of Dad, aggressive and successful businessman that he was, sitting in my living room. “Play something for me” he’d say. Music had the uncanny ability to connect with him far beneath the surface. While playing one of his favorites, I’d look over and see a tear in his eye. It made me love him all the more.

Just a year before a sudden heart attack took him to be with the Lord, he told me that he had finally discovered and accepted God’s gift of grace. I am grateful for God’s incredible timing. Awesome.

I established PIANOLatte to honor Dad’s memory. Every PIANOLatte CD features one of Dad’s favorites as a “Tribute to Dad” arrangement. The mission of PIANOLatte is to transition listeners to worship. For more information and to order PIANOLatte CDs, please CLICK the link: ! MUSIC TO NOURISH THE SOUL